Business Services

Business services training is critical to the success of every industry – including small, medium, and large enterprises, multinationals and franchises.

BSB51915 Diploma of Leadership and Management

This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range o...

BSB50315 Diploma of Customer Engagement

This qualification would apply to individuals with various job titles including contact centre managers, quality assurance officers, analysts, schedul...

BSB42015 Certificate IV in Leadership and Management

This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry cont...

BSB41415 Certificate IV in Work Health and Safety

This qualification is suitable for people working in a Work Health and Safety (WHS) role who work to provide leadership and guidance to others and hav...

BSB40615 Certificate IV in Business Sales

This qualification is suitable for individuals with well-developed sales skills across a range of business sales contexts. They may problem-solve, pro...

BSB40515 Certificate IV in Business Administration

This qualification is suited to a range of individuals who use well-developed administrative skills and a broad knowledge base in a wide variety of ad...

BSB40315 Certificate IV in Customer Engagement

This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions,...

BSB30415 Certificate III in Business Administration

This qualification applies to a range of administrative roles in varied contexts. Individuals in these positions use some discretion and judgement and...

BSB30215 Certificate III in Customer Engagement

This qualification reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working w...

BSB30115 Certificate III in Business

This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discr...

BSB20115 Certificate II in Business

This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using ...

ATS provide a nationally accredited Business Services training package (BSB15). You can access the following Business Services qualifications through ATS. Just click on the link for information specific to the qualification.

Business Services

Things change everyday in the business environment and the skills needed to match these changes need to be constantly updated so that businesses are prepared to work at the best efficiency they can.

ATS provides courses to meet the skills needed in a variety of different business roles so that possible employees are prepared to the best of their ability. From Customer engagement to administration to leadership and management, these are all skills necessary for one to be a successful as possible.

Customer Engagement

Be prepared to answer that phone at any moment. Customer engagement is important for every business, whether they be a customer or a client, the skills necessary to develop a relationship and to ensure a sale are surefire techniques that need to be learned in order to succeed.

Being able to answer different queries and tough situations are also important where training under ATS will allow you to match what is needed of employees by employers.


Every team needs a backbone and administration are those who do what is needed by the company in order to ensure their front line staff are the most well equipped they possibly can be. From learning about different documents to answering calls to supporting each other, administration roles have a wide range of different uses and skills necessary for the business to succeed.

Leadership and Management

Be a leader and inspire your team to achieve goals. Leadership is all about empowering those that follow you as well as helping them develop to be the best they possibly can be. Through the training of different skills required to manage people, these skills will help any leader in their daily life, as well as be able to achieve the goals they desire.

ATS offers training from Certificate II to Diploma so don’t be afraid to take your first step into the business environment

Have an Question? Call us on 1800 287 960 or complete the enquiry form below.

Head Office

327 Woodpark Rd
Smithfield NSW 2164

Ph: 02 8787 5870
Fax: 02 8787 5877


4/8-10 Victoria St
Wollongong NSW 2500

Ph: 02 4225 8824
Fax: 02 4225 8860


Shop 4 180 Maitland Rd
Newcastle NSW 2300

Ph: 02 4929 4596
Fax: 02 4929 4586

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