Retail

Course Description

In Australia the retail sector is one of the largest employers. The retail sector employs many staff from casual through to permanent in a range of different positions. Training is essential to be competitive in such a fiercely competitive business sector.

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Retail Training Qualifications

ATS provide retail training covering aspects of retail from point-of-sale handling procedures, interacting with customers, organising and maintaining work areas, to sales skills, creative merchandising and team leadership skills.

Click on the links to the right to access information specific to each individual qualification.

ATS offer full retail training for businesses, stores and franchises as programs developed for business, and training for individuals seeking a qualification to enter or further their retails career.

If you have any questions about retail training – for yourself, or your team –ask ATS.

Retail Point of Sale

The point of sale (POS) is where customers pay for purchases.

There are different POS software and systems available to different businesses. That means different stores can use different types of point of sale equipment depending on their needs. In general the system used will be dependent on the size and scope of the store.

Retail Training can cover aspects of POS handling including the operation of equipment, how to perform transactions, complete sales and package goods.

Efficient point of sale handling procedures are critical in retail.

If you have any questions about point of sale handling procedures and the most appropriate training – for yourself, or your team –ask ATS.

Interacting With Customers

There are great retailers who find interacting with customer is simply second nature. What many retailers fail to realise though is that there are specific skills involved in successful interactions with customers. These skills can be learned.

In no industry is the success of the business as dependent on customer interaction as it is in retail. That is why it is a key component in retail training programs.

If you have any questions about retail training specifically focused on interacting with customers – for yourself, or your team –ask ATS.

Retail Management

Retail management can include every aspect of retail from store presentation and organisation to team leadership.

As the pressures on the retail sector increase with more people going online it is ever more critical to offer enticing retail environments with impeccable service. Skills retail staff can elicit a sale from customers when they are in store, even if their initial intention was to try and then buy online.

Retail training to maximise retail sales is essential in Australia’s current retail climate.

Have an Question? Call us on 1800 287 960 or complete the enquiry form below.

Head Office

327 Woodpark Rd
Smithfield NSW 2164

Ph: 02 8787 5870
Fax: 02 8787 5877

Wollongong

8/8-10 Victoria St
Wollongong NSW 2500

Ph: 02 4225 8824
Fax: 02 4225 8860

Newcastle

456 Hunter Street
Newcastle NSW 2300

Ph: 02 4929 4596
Fax: 02 4929 4586

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