BSB30215 Certificate III in Customer Engagement

Course Description

This qualification reflects the role of individuals working in a range of complex customer service roles.

Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.

Individuals would work under supervision, but may have some authority to delegate.

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Course Delivery

  • NSW
  • VIC
  • QLD
  • SA
  • WA
  • TAS
  • NT
  • ACT

Have a Question? Call us on 1800 287 960 or complete the enquiry form below.

Head Office

327 Woodpark Rd
Smithfield NSW 2164

Ph: 02 8787 5870
Fax: 02 8787 5877

Wollongong

4/8-10 Victoria St
Wollongong NSW 2500

Ph: 02 4225 8824
Fax: 02 4225 8860

Newcastle

Shop 4 180 Maitland Rd
Newcastle NSW 2300

Ph: 02 4929 4596
Fax: 02 4929 4586

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