BSB40315 Certificate IV in Customer Engagement

Course Description

This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate.

Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.

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Course Delivery

  • NSW
  • VIC
  • QLD
  • SA
  • WA
  • TAS
  • NT
  • ACT

Have a Question? Call us on 1800 287 960 or complete the enquiry form below.

Head Office

327 Woodpark Rd
Smithfield NSW 2164

Ph: 02 8787 5870
Fax: 02 8787 5877

Wollongong

4/8-10 Victoria St
Wollongong NSW 2500

Ph: 02 4225 8824
Fax: 02 4225 8860

Newcastle

Shop 4 180 Maitland Rd
Newcastle NSW 2300

Ph: 02 4929 4596
Fax: 02 4929 4586

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