BSB50315 Diploma of Customer Engagement

Course Description

This qualification would apply to individuals with various job titles including contact centre managers, quality assurance officers, analysts, schedulers and customer contact managers.

Individuals in these roles would possess sound relationship management skills and be well-equipped to support a team. They would typically manage complex multi-channel customer interactions including training others and promoting continuous process improvements within an organisation.

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Course Delivery

  • NSW
  • VIC
  • QLD
  • SA
  • WA
  • TAS
  • NT
  • ACT

Have a Question? Call us on 1800 287 960 or complete the enquiry form below.

Head Office

327 Woodpark Rd
Smithfield NSW 2164

Ph: 02 8787 5870
Fax: 02 8787 5877

Wollongong

4/8-10 Victoria St
Wollongong NSW 2500

Ph: 02 4225 8824
Fax: 02 4225 8860

Newcastle

Shop 4 180 Maitland Rd
Newcastle NSW 2300

Ph: 02 4929 4596
Fax: 02 4929 4586

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