SIR20216 Certificate II in Retail Services

Course Description

This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but usually under close supervision.

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Job Roles

Individuals with this qualification are able to perform roles, such as:

  • provide product and service advice in a retail store
  • sell products and services in a variety of retail settings
  • work as a checkout operator
  • check stock and replenish shelves
  • organise and maintain work areas and displays.

Possible Job Titles

  • sales assistant
  • customer service assistant

Course Delivery

  • NSW
  • VIC
  • QLD
  • SA
  • WA
  • TAS
  • NT
  • ACT

Have a Question? Call us on 1800 287 960 or complete the enquiry form below.

Head Office

327 Woodpark Rd
Smithfield NSW 2164

Ph: 02 8787 5870
Fax: 02 8787 5877

Wollongong

4/8-10 Victoria St
Wollongong NSW 2500

Ph: 02 4225 8824
Fax: 02 4225 8860

Newcastle

Shop 4 180 Maitland Rd
Newcastle NSW 2300

Ph: 02 4929 4596
Fax: 02 4929 4586

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